5ph Platform
At 5ph, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a registered player on the 5ph platform.
Privacy at a Glance
These highlights summarise our approach to data privacy. The full policy below contains the complete details — all players are encouraged to read it in full.
5ph collects personal data that is necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required to operate the platform and meet our legal obligations under Philippine law.
All data transmitted between your device and the 5ph platform is encrypted using SSL/TLS technology. Personal data stored on our servers is protected by industry-standard security measures, including access controls, encryption at rest, and regular security audits.
Registered 5ph players have the right to access, correct, and request deletion of their personal data. You can also object to certain types of data processing and request a portable copy of your data. These rights can be exercised by contacting our support team.
5ph shares personal data with third parties only where necessary — such as with payment processors, game providers, and regulatory authorities. We do not sell your personal data to third parties for marketing purposes, ever.
5ph uses cookies and similar technologies to keep your session active, remember your preferences, and analyse platform usage. You can manage your cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.
5ph operates within the regulatory framework established by PAGCOR. Our data handling practices are designed to meet the requirements of Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173), and applicable PAGCOR regulations.
Your privacy is important to us. This Privacy Policy describes how 5ph collects, uses, stores, and protects your personal data in connection with your use of the 5ph online gaming platform at 5ph.one. By registering an account or using the platform, you acknowledge that you have read and understood this policy.
This Privacy Policy ("Policy") sets out the basis on which 5ph ("5ph," "we," "us," or "our") collects, processes, stores, and shares personal data relating to individuals ("you," "your," or "Player") who access or use the 5ph online gaming platform, accessible at 5ph.one ("Platform").
5ph is committed to protecting the privacy and security of your personal data. We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and all other applicable data protection legislation. Our data handling practices are also aligned with the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR).
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 5ph. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.
This Policy applies to all personal data collected through the 5ph Platform, including data collected during account registration, gameplay, payment transactions, customer support interactions, and your general use of the website.
For the purposes of applicable data protection law, 5ph is the data controller in respect of the personal data collected through the Platform. As data controller, 5ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions about how 5ph processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details set out in Section 15 of this Policy.
5ph collects the following categories of personal data in connection with your use of the Platform:
5ph does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where strictly required by applicable law or regulatory authority.
5ph collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct collection | Data you provide during account registration, KYC verification, deposit or withdrawal requests, and support interactions |
| Automated collection | Technical data collected automatically when you access the Platform, including via cookies, log files, and analytics tools |
| Third-party sources | Identity verification data from KYC service providers; fraud detection data from security partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and other payment processors |
| Regulatory sources | Data received from PAGCOR or other regulatory authorities in connection with compliance obligations |
5ph uses your personal data for the following purposes:
5ph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
5ph does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
All third parties with whom 5ph shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
5ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, 5ph retains player account data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and PAGCOR requirements. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
Where personal data is no longer required for any lawful purpose, 5ph will securely delete or anonymise it in accordance with our data retention and disposal procedures.
5ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5ph will notify the National Privacy Commission (NPC) and, where required, affected individuals, in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
While 5ph takes all reasonable steps to protect your personal data, no method of transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorised access to your account.
5ph uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, remember your preferences, and analyse how the Platform is used.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the Platform to function, including session management and security features | No |
| Functional | Remember your preferences and settings to personalise your experience | Yes |
| Analytics | Collect anonymised data about how players use the Platform to help us improve it | Yes |
| Marketing | Used to deliver relevant promotional content to you based on your activity on the Platform | Yes |
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 5ph Platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by 5ph:
To exercise any of these rights, please contact the 5ph Data Protection Officer using the contact details in Section 15. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.
If you are not satisfied with how 5ph handles your personal data or responds to your request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 5ph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 5ph does not knowingly collect personal data from individuals under the age of 21.
If 5ph becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 5ph Platform, please contact us immediately using the details in Section 15.
Age Restriction: Access to 5ph is limited to players aged 21 and above. By registering, you confirm that you meet this age requirement. 5ph reserves the right to request documentary proof of age at any time.
5ph primarily processes personal data within the Philippines. In some cases, personal data may be transferred to and processed by third-party service providers located outside the Philippines — for example, cloud infrastructure providers or international game suppliers.
Where personal data is transferred outside the Philippines, 5ph ensures that appropriate safeguards are in place to protect your data, in accordance with the Data Privacy Act of 2012 and the requirements of the National Privacy Commission. Such safeguards may include contractual data protection clauses, adequacy decisions, or other approved transfer mechanisms.
5ph reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this page. Your continued use of the 5ph Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically to stay informed of how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5ph handles your personal data, please contact our Data Protection Officer:
Email: [email protected]
General Support: [email protected]
We aim to respond to all data privacy enquiries within 15 business days. For complex requests, we may require up to 30 days and will notify you if an extension is needed.
For further information about your rights under Philippine data protection law, you may also contact the National Privacy Commission (NPC) through their official government channels.
For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page. For the full terms governing your use of the 5ph Platform, please review our Terms & Conditions.
Play with Confidence
Now that you know how 5ph protects your privacy, explore the full game lobby — slots, live dealer tables, bingo, and multi-hand blackjack, all in Philippine Peso. GCash and major PH banks supported. Players must be 21 or older.
21+ only | SSL secured | PAGCOR regulated | Data Privacy Act compliant