Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 5ph ("5ph," "we," "us," or "our"), the operator of the online gaming platform accessible at 5ph.one ("Platform"). These Terms govern all aspects of your access to and use of the Platform, including account registration, deposits, withdrawals, gameplay, bonuses, and all other services offered by 5ph.

5ph is an online gaming platform designed specifically for Filipino players, offering a wide range of casino games including slots, live dealer tables, bingo, and multi-hand blackjack. The Platform operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR).

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the overall agreement between you and 5ph.

2. Eligibility

To register and use the 5ph Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under Philippine gaming regulations.
• You must be a natural person. Corporate entities, trusts, and other legal entities are not permitted to hold player accounts.
• You must be legally permitted to participate in online gaming activities under the laws applicable to your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of 5ph, or an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by 5ph or by any gaming regulatory authority.
• You must not have had a previous 5ph account terminated for breach of these Terms.

By registering an account, you represent and warrant that you meet all eligibility requirements listed above. 5ph reserves the right to verify your eligibility at any time and to suspend or close your account if we have reasonable grounds to believe that you do not meet these requirements.

3. Account Registration

3.1 Registration Process

To access the full range of services on 5ph, you must complete the registration process and create a player account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and contact number.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. 5ph will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

You must notify 5ph immediately if you become aware of any unauthorised use of your account or any other breach of security. You can reach our support team directly from your account dashboard.

3.3 One Account Policy

Each player is permitted to hold only one active account on the 5ph Platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. Where duplicate accounts are identified, 5ph reserves the right to close all associated accounts and void any bonuses or winnings accrued across those accounts.

3.4 Know Your Customer (KYC)

In compliance with applicable anti-money laundering regulations and PAGCOR requirements, 5ph may require you to submit identity verification documents before processing withdrawals or at any other time deemed necessary. Acceptable documents include a government-issued photo ID (such as a Philippine passport, SSS ID, UMID, or driver's licence), proof of address, and proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

4. Deposits & Withdrawals

4.1 Deposits

All deposits on 5ph are processed in Philippine Peso (₱). The minimum deposit amount is ₱100. Supported payment channels include GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. 5ph does not charge fees on deposits, though your payment provider may apply their own transaction charges.

Deposits are credited to your 5ph account upon confirmation from the payment provider. 5ph is not responsible for delays caused by third-party payment processors. All funds deposited into your 5ph account must originate from a payment method registered in your own name.

4.2 Withdrawals

Withdrawal requests are subject to identity verification. 5ph reserves the right to request supporting documentation before processing any withdrawal. Withdrawals will only be processed to a payment method that has been verified as belonging to the account holder.

5ph aims to process approved withdrawal requests within a reasonable timeframe, subject to verification requirements and the processing times of the relevant payment provider. Withdrawal requests may be delayed or declined where there are reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms.

4.3 Currency

The 5ph Platform operates exclusively in Philippine Peso (₱). All account balances, wagers, winnings, and transactions are denominated in PHP. No currency conversion is applied on the Platform.

5. Bonuses & Promotions

5.1 General Bonus Terms

5ph may offer bonuses, free credits, cashback, and other promotional incentives to players from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum deposit thresholds, game restrictions, and validity periods. These specific terms will be communicated at the time the bonus is offered.

5.2 Wagering Requirements

Bonus funds cannot be withdrawn as cash until the applicable wagering requirements have been fully satisfied. Wagering requirements specify the number of times the bonus amount (or bonus plus deposit amount, as applicable) must be wagered before a withdrawal can be requested. Only wagers placed on eligible games contribute toward wagering requirements.

5.3 Bonus Abuse

5ph reserves the right to void bonuses and any associated winnings, and to close accounts, where there is evidence of bonus abuse. Bonus abuse includes, but is not limited to: creating multiple accounts to claim the same bonus, using low-risk betting strategies to meet wagering requirements, or colluding with other players to exploit promotional offers.

5.4 Modification and Withdrawal of Promotions

5ph reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes to ongoing promotions will be communicated to affected players as soon as reasonably practicable.

6. Gameplay Rules

6.1 Game Availability

The games available on the 5ph Platform — including slots, bingo, live dealer tables, and multi-hand blackjack — are provided by licensed third-party game suppliers. 5ph does not guarantee the continuous availability of any specific game and reserves the right to add, modify, or remove games from the Platform at any time.

6.2 Malfunctions

In the event of a technical malfunction, system error, or game interruption, 5ph reserves the right to void affected bets and return the wagered amounts to the relevant player accounts. 5ph will not be liable for any losses arising from technical malfunctions beyond the return of the original wager amount.

6.3 Minimum and Maximum Wagers

Minimum and maximum wager limits apply to all games on the 5ph Platform. These limits are displayed within each game interface. 5ph reserves the right to impose individual wager limits on any player account at its discretion.

6.4 Disputed Results

In the event of a dispute regarding a game outcome, the records maintained by 5ph and its game suppliers shall be the definitive reference. Players who wish to dispute a game result must contact the support team within 30 days of the relevant game session.

7. Responsible Gaming

5ph is committed to promoting responsible gaming and to minimising the potential for harm associated with online gambling. The Platform provides a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion.

Players are encouraged to make use of these tools at any time via their account settings. 5ph also reserves the right to impose limits or restrictions on any account where there are reasonable grounds to believe that a player may be experiencing gambling-related harm.

For more information on the responsible gaming tools available on 5ph, please visit our Responsible Gaming page. Players who believe they may have a gambling problem are encouraged to seek assistance and to use the self-exclusion facility available in their account settings.

8. Prohibited Conduct

The following conduct is strictly prohibited on the 5ph Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to the relevant authorities:

• Providing false, inaccurate, or misleading information during registration or at any other time.
• Accessing the Platform if you are under 21 years of age or otherwise ineligible under these Terms.
• Creating or operating more than one player account.
• Using the Platform for any money laundering, fraud, or other illegal activity.
• Attempting to manipulate game outcomes through the use of software, bots, scripts, or any other automated means.
• Colluding with other players to gain an unfair advantage.
• Exploiting software bugs, errors, or vulnerabilities in the Platform.
• Depositing funds originating from criminal activity or from a payment method not registered in your own name.
• Engaging in any conduct that disrupts the operation of the Platform or interferes with other players' enjoyment of the service.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the Platform's software or infrastructure.

9. Intellectual Property

All content on the 5ph Platform — including but not limited to the 5ph name and logo, website design, graphics, text, software, game interfaces, and all other materials — is the property of 5ph or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of 5ph.

10. Privacy & Data

5ph collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account on 5ph, you consent to the collection and processing of your personal data as described in the Privacy Policy.

5ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure, and 5ph cannot warrant the absolute security of information transmitted to or from the Platform.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 5ph shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

5ph's total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your 5ph account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude 5ph's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

12. Termination

12.1 Termination by 5ph

5ph reserves the right to suspend or terminate your account at any time, with or without notice, if we have reasonable grounds to believe that you have breached these Terms, engaged in fraudulent or illegal activity, or if required to do so by applicable law or regulatory authority. Upon termination for cause, any balance remaining in your account may be withheld pending investigation.

12.2 Termination by Player

You may close your 5ph account at any time by contacting our support team. Upon closure, any remaining balance in your account (after deduction of any applicable bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

12.3 Effect of Termination

Upon termination of your account for any reason, your right to access and use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, limitation of liability, and governing law — shall continue to apply.

13. Amendments

5ph reserves the right to amend these Terms at any time. Where changes are material, 5ph will provide reasonable notice to registered players via email or a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically to stay informed of any updates. The date of the most recent revision is indicated at the top of this page.

14. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines. Players who are residents of the Philippines agree to submit to the personal jurisdiction of such courts.

5ph operates within the regulatory framework established by PAGCOR. Any regulatory complaints may be directed to PAGCOR through its official channels.

15. Contact

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact the 5ph support team. Our support team is accessible directly from your account dashboard.

You may also reach us by email. Our contact email address is: [email protected]

For responsible gaming support, please visit our Responsible Gaming page. For information about how we handle your personal data, please review our Privacy Policy.